AS WE enter the new year with renewed optimism, here is a reminder that at the end of last year, BPeSA signed a comprehensive framework for a global business services (GBS) sector masterplan designed to increase the exceptional growth and success the sector has achieved over the past four years.

South Africa has emerged among the top-ranked emerging markets for global business services (GBS), also known as business process outsourcing (BPO).

Global business buyers face many pain points and challenges when finding suitable service providers. Research conducted by GBS.World noted that they can take anything from three months (48%) to six months (7%) before they find a right-fit supplier.

African countries rank positively in the GBS World Competitiveness Index, with South Africa and Egypt scoring as High Performers in five categories.

Africa’s domestic and international Global Business Services (GBS) sector continues to grow with a combined estimated value amounting to US$15 billion amid the pandemic.

A new global online marketplace is available to service the global business services (GBS) sector, also known as business process outsourcing (BPO).

Following three consecutive years at second place, South Africa has been named the number one globally preferred front office Customer Experience (CX) offshore location